Chargeback Gurus

Chargeback Gurus helps merchants protect and recover more revenue by providing technology-driven chargeback management solutions powered by AI insights, data science, advanced analytics, and expert knowledge.

Our technology-powered chargeback management platform provides real-time insights, predictive analytics, and comprehensive reporting to help merchants stay ahead of evolving chargeback challenges.

With deep industry expertise, custom solutions, and a proactive approach, CBG equips merchants with the technology and insights needed for effective chargeback prevention and recovery. CBG aligns 100% with our client goals and operates with integrity, honesty, transparency, and an unprecedented level of security and compliance.

Location:

Plano Tx, United States

Founded:

2014

Website

Fraud Solution Profile

At CBG, our mission is simple: give business leaders the confidence to grow without being slowed down by chargebacks. Disputes are not just an operational burden. They impact revenue, compliance, customer experience, and scalability.

CBG provides a comprehensive chargeback prevention and recovery solutions capable of supporting clients across multiple locations and handling a wide range of currencies. Our solutions are designed to operate seamlessly in multi-location, multi-currency environments, ensuring efficient chargeback management for global operations, except for sanctioned jurisdictions and currencies.

No two businesses manage disputes the same way. Some want a fully managed solution where CBG handles chargebacks end to end. Others prefer automation tools that empower their in-house teams. Many choose a hybrid. CBG supports all three models, giving clients the flexibility to start where they are and evolve as needs change.

CBG’s award-winning solutions include:

Enhanced Smart Prevention Alerts

With Enhanced Smart Prevention Alerts by CBG, you gain industry expertise able to catch the alert notifications that slip through the cracks of automated systems. Features include:

Intuitive User Interface, Fully Management Alerts, Tailored Strategies, Dynamic Filtering, Customizable Reporting Views, Persistent Settings, Seamless Enrollment and Client Success Support

Smart Chargeback Representment

With Smart Chargeback Representment by CBG, industry expertise is combined with innovative technology to produce unmatched recovery rates. Features include AI Insights, A/B Testing, Real-Time Performance Dashboard, Dispute Workflow Management, Case Creation Via Seamless Integration, Quality Assurance Hub, and Client Success Support

Enhanced Analytics

Our Enhanced Analytics, by CBG help you uncover hidden vulnerabilities, identify changing trends, and make data-driven decisions with confidence. Features include:

Intuitive User Interface, Dynamic Filtering, Customizable Reporting Views, Persistent Settings, Comprehensive Metrics/Data and Client Success Support