Fraud Solution Profile

Verifi: Modernizing Dispute Management and Chargeback Prevention

Verifi, a Visa company, delivers next-generation post-purchase solutions that help merchants, issuers, and acquirers prevent disputes, resolve inquiries, and recover revenue. By leveraging real-time data sharing and automation, Verifi transforms the dispute process—reducing chargebacks, improving customer experience, and protecting profits.

Key Capabilities

• • Order Insight®: Provides enhanced transaction details to issuers and cardholders in real time, reducing billing confusion and preventing disputes before they escalate into chargebacks.
  • Rapid Dispute Resolution (RDR): Merchants can automatically resolve Visa disputes with a customizable decision engine that instantly credits the cardholder before a chargeback is initiated.
  • Cardholder Dispute Resolution Network™ (CDRN®): Drive call center operational costs down with merchant-initiated decisioning. Merchants have 72 hours to initiate a cardholder credit to resolve Visa and non-Visa transaction disputes before a chargeback is filed.

• Dispute Representment (Recover): Builds and submits compelling evidence cases to recover funds lost to disputes on behalf of merchants.

Core Value Proposition

Verifi bridges the communication gap between merchants, issuers, and cardholders by enabling near real-time collaboration. This proactive approach:

• Stops disputes before they become chargebacks.
• Reduces operational costs and dispute ratios.
• Enhances transparency and trust across the payment ecosystem.

How Verifi Solves Client Problems

• Prevent Disputes: Order Insight shares digital receipts and purchase details through issuer apps and call centers, clarifying transactions and reducing friendly fraud.

• Resolve Quickly: RDR automates pre-dispute resolution, minimizing manual intervention and accelerating refunds when appropriate.

• • Recover Lost Revenue: Dedicated teams manage evidence submission for disputes that proceed to chargeback.

• Improve Customer Experience: Real-time data access empowers cardholders to self-resolve inquiries, reducing friction and boosting satisfaction.

Why Verifi Stands Apart

• Network Agnostic: Verifi’s solutions provide prevention and resolution for disputes across multiple card brands (Visa, Mastercard, Discover, AmEx) 

• Real-Time Data Sharing: Enables issuers and merchants to collaborate instantly at the point of inquiry.
• Scalable Solutions: Designed for businesses of all sizes, from SMBs to global enterprises.
• Trusted Expertise: Backed by Visa’s leadership in payments and security