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Quavo

Quavo is the world’s leading provider of automated dispute management solutions for financial institutions. Quavo offers full, end-to-end automation software for financial disputes, with complete Reg E and Reg Z compliance. Quavo’s premier software solutions are QFD™ (Quavo Fraud & Disputes) and ARIA™ (Automated Reasonable Investigation Agent).

HQ: Philadelphia, PA, United States

Founded: 2016

Fraud Solution Profile

Quavo is the world’s leading provider of automated dispute management solutions to financial institutions. QFD is the only end to end automated platform that supports the entire dispute lifecycle across all transaction types, associations and networks, on every channel. We offer a full suite of automation software for managing fraud and disputes, with full Reg E and Reg Z compliance. Our premier solutions are QFD™ (Quavo Fraud & Disputes) , ARIA™ (Automated Reasonable Investigation Agent), and DRE™ (Dispute Resolution Experts) our Human Intelligence Investigation Service.

QFD automates dispute processing workflows for financial institution and integrates with their core systems and channels, allowing account holders to report a dispute through a self-service portal, call center, or branch on a seamless and user-friendly platform. QFD is enhanced by dedicated product and industry experts who build and deploy updates to stay ahead of industry trends, bi-annual association mandates, and includes client-driven product enrichment to provide a solution that is fully compliant and built to grow with your business.

ARIA is our AI solution that automates the reasonable investigation process and presents AutoPay, AutoDeny, and refer decisions in real-time to your account holders and agents on every channel. ARIA is the industry’s only AI who performs the investigation, like a human would, and collects the data required by law to complete the investigation. ARIA applies tried and tested algorithms to improve efficiency and increase ROI.

Quavo also provides add-ons to its QFD software, namely our Dispute Resolution Experts™ (DRE) human intelligence service. With DRE, our fraud and disputes experts manage back office tasks for clients looking to outsource or supplement back office staff. Clients maintain account-facing interactions and all teams operate on the QFD platform. DRE is located out of our operations center in Phoenix, AZ.

Learn more online at Quavo.com or by emailing our experts at experts@quavo.com.

Customers

CreditOne Bank

Greendot

ADP

First Tech Credit Union

Patelco Credit Union

Industry
Financial Services
Primary Functionality
Chargeback Management
Fraud Type
Account Takeover, Call Center Fraud, New Account Fraud, Payment Fraud
Technology
Rules Engine