Nuance Communications

Nuance helps fraud professionals detect 90% of fraudsters in real time and reduce losses by 92% with the latest AI and biometrics technology. With more than 20 years’ experience, Nuance is trusted by more than 500 major banks, telcos, and governments who stop over $2 billion in fraud every year.

Location:Burlington, MA, United States
Founded: 1992

Fraud Solution Profile

As the industry leader in conversational AI and ambient intelligence, Nuance Communications has more than 20 years’ experience in using AI biometrics and biometrics for fraud prevention. Today, fraud teams around the world use Nuance to verify over 8 billion transactions and prevent more than $2 billion in fraud losses annually.

Nuance Gatekeeper authenticates the actual person behind a device or on the other end of a phone call. Gatekeeper reduces friction for legitimate customers, identifying fraudsters in real-time, disrupting criminals’ business models, and enabling fraud teams to stop fraud at the source: the actual fraudster. It is the only unified, integrated authentication and fraud prevention solution that works in the IVR and call center as well as web, mobile, and chat sessions.

Gatekeeper’s underlying AI risk engine layers advanced voice biometrics, behavioral biometrics, and conversational biometrics with call validation, environment detectors, personalization factors, anti-spoofing signals, and other available data. Within seconds of the start of any interaction, Gatekeeper authenticates a legitimate customer, flags suspected fraud, or identifies a known fraudster. Gatekeeper can authenticate a person with as little as 0.5 seconds of audio, can achieve 99% authentication success rates, and can detect 90% of known fraudsters in real time with industry-leading accuracy.

Gatekeeper includes a suite of fraud analysis tools for detecting and investigating fraud across engagements and over time. These tools include segmentation and clustering, pattern analysis, backwards search, and a fraud data share program. Fraud teams using Gatekeeper report handling 3x more cases daily and slashing post-engagement fraud detection delays by 95% and contribute directly to the conviction of criminals by supplying high-quality data and evidence to law enforcement. In fact, Nuance technology is trusted by numerous governments and law enforcement agencies around the world to protect their citizens and prosecute criminals.

Every Nuance Gatekeeper customer is supported by the Nuance Fraud Nexus Team, a team of in-house certified fraud experts with deep industry experience who support Gatekeeper users with proactive system performance monitoring, a “front desk” for questions and requests, consultation on fraud attacks and strategy, and more.

To learn more about Nuance’s fraud prevention solutions, visit


NatWest Group (formerly RBS)


BNY Mellon

Prudential Financial

Ecommerce, Financial Services, Insurance, Telecom
 Primary Functionality
Identity & Authentication
 Fraud Type
Account Takeover, Call Center Fraud, Loyalty or Promo Abuse, New Account Fraud, Payment Fraud, Synthetic Identity Fraud
Behavioral Biometrics, Biometrics, Machine Learning