INFORM GmbH

Fraud Solution Profile

RiskShield by INFORM – Smart.Fast.Expl[AI]nable. 

In an increasingly digital, real-time environment, RiskShield by INFORM helps fraud teams across banking, insurance, and telecommunications address evolving fraud challenges by combining AI-powered decision intelligence with decades of operational expertise.

RiskShield, INFORM’s multi-channel platform, enables organizations to identify suspicious behavior in real time, prioritize high-risk cases, and support investigators with actionable insights that lead to faster, more confident decisions. These capabilities are reflected in three core characteristics of the platform: Smart, Fast, and Expl[AI]nable.

SMART – Decisions powered by context

Fraud signals rarely exist in isolation. RiskShield connects transaction data, customer behavior, historical insights, and related activities across channels to provide additional context for risk assessments. This helps organizations identify connections between events, reduce false positives, and improve decision quality.

FAST – Responding in real time

New fraud patterns and emerging threats require immediate responses. RiskShield evaluates transactions in real time and supports immediate responses to suspicious activities and emerging threats. Flexible workflows and rule management controls allow organizations to adapt quickly while maintaining operational consistency.

EXPL[AI]NABLE – Transparency and control

AI-driven decisions need to be understandable. RiskShield makes AI-supported decisions transparent by showing which signals, patterns, and contextual information contributed to a risk assessment. All relevant information is available within alert and case management, enabling teams to investigate alerts and make informed decisions without relying on black-box models.

Together, these capabilities help organizations strengthen fraud prevention while maintaining transparency and operational efficiency.

Organizations work with RiskShield by INFORM to:

• Detect more fraud earlier in the customer journey
• Reduce false positives and unnecessary investigations
• Improve investigator productivity and case resolution times
• Minimize customer friction while strengthening security
• Protect revenue, assets, and brand reputation
• Adapt quickly to evolving fraud tactics and emerging threats
• Make faster, more accurate decisions with AI-powered intelligence

With more than two decades of experience in optimization and decision intelligence, INFORM partners with organizations worldwide to build fraud prevention strategies that are effective, scalable, and adaptable to evolving fraud risks.