Provides the most comprehensive enterprise chargeback management service available in the market today. Using our hands-on, collaborative approach, our chargeback analysts investigate and respond to each chargeback case in order to match your desired handling for any type of fraud. Our services are offered on both sides of the e-commerce transaction, on the front end we offer order screening & review and on the back end we offer chargeback management. We also offer a consultative fraud strategy Aaudit & review.
Fraud Solution Profile
Our chargeback service is uniquely designed for Fortune-500 e-commerce companies who prioritize the lifetime value of their customer and their brand. Using our hands-on, collaborative approach, our analysts investigate and respond to each chargeback case in order to optimize your desired handling for all types of fraud. Your assigned chargeback analyst works as an extension of your internal fraud team, sharing the intelligence we have gathered in order to help you identify problematic fraud trends. We handle 100% of the chargeback response process and give you the analytics to track and report our progress.
Order Screening & Review
ChargebackOps provides the most cost-effective multi-platform order review service for e-commerce and BOPIS programs available in the market today. Our unique service combines human intelligence with robust tools through a custom built application to provide our analysts with better fraud insights for fast, reliable, and effective decisions. We review and cross-reference over 30 data points in order to provide a better than 90% conversion rate. And because we do not use foreign labor or queue-based systems, our seasoned analysts understand your company and your brand, helping you deliver a superior customer experience. Our expert team becomes an extension of your internal fraud and customer service teams, helping you exceed your fraud goals at the best possible price.