Alex Robinson

Alex has more than 20 years’ experience working in Financial Services as a fraud practitioner and is passionate about protecting customers from fraud and financial crime. Currently, Alex is a Fraud SME with Featurespace. His previous roles involved managing online banking fraud detection for Lloyds Banking Group, having also held roles in RBSG, in an operational police unit targeting fraud gangs, and at the UK payments industry body.

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Tackling the Dangerous Email Domain Dilemma

The rise of dangerous and high-risk domains has been significantly altering our online world. To the tune of 100,000 or so per day. And when most of these domains are seen for but a few weeks before vanishing into the ether, timing is of the essence. Disposable email addresses, hide-my-email, email aliases,...
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FACT, FICTION, OR FEARMONGERING?

We spent the last year looking at hundreds of discussions about AI crime in all its forms, including hacker forums on the dark web, to try to figure out which crimes are real and which are fantasy, and which could possibly be in the future versus those that are here now. And...
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Finding the Right Chargeback Solution

Chargebacks are one of the most persistent challenges for merchants, especially those in e-commerce. Mishandled, they can become a significant source of frustration and financial loss. With this in mind, many companies look to external vendors for solutions to their chargeback problems. However, not all providers are created equal, making the choice...
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Cracking the Fraud ROI Maturity Curve: The Path to Sustainable Growth

Successful fraud prevention programs look different at every company. But there are certain markers of efficacy and maturity you can measure as you move up the ROI curve. Most companies see fraud prevention as an operational expense, which makes proving ROI at every stage of your fraud program’s growth essential. I'll break...
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How to Succeed at Chargeback Recovery

Chargebacks can be a harsh reality for merchants, whether they stem from fraud, merchant error, or, in many cases, false claims. While the former two may serve as valuable learning experiences, false claims challenge the very fabric of the chargeback process. In these instances, merchants have the potential for recovery, provided they...
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Phishing Attacks in B2B: Recognizing Deceptive Tactics

In the dynamic realm of B2B (Business-to-Business) interactions, phishing attacks are a serious and constant threat. They’re becoming more sophisticated and frequent and affect not only businesses but also individuals (clients). According to recent statistics, cybercriminals send around 3.4 billion phishing emails every day. Additionally, 83% of all companies across the globe...
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Investment, Acquisitions & IPOs – Q4 2023

Q4 is a wrap! It's time for our quarterly investment update. Dive in to discover the latest funding and acquisitions in the fraud/risk space! Funding Biocatch BioCatch, a leader in software development for bank fraud and money laundering prevention, achieved unicorn status amidst the Hamas-Israel conflict with a new secondary deal. The...
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Chargebacks in 2023: 4 Key Takeaways

Mitigating chargebacks is a complex task. Consumers file a dispute for a myriad of reasons, and that array of possible behaviors makes the prevention and refutation of chargebacks a challenge. To that end, efforts to define current trends and defense strategies can benefit the entire industry as it tackles an evolving and...
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What Causes Subscription Chargebacks?

Subscription-based sales can be an excellent way to build long-lasting customer relationships and establish an ongoing revenue stream. Subscriptions build customer loyalty, and that’s according to the metric that matters most—sales. Customers are 75% more likely to make additional purchases from a merchant with whom they already have a subscription or similar...
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