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About the free webinar

The holiday season brings a surge in both sales and fraud.

This session will spotlight fraud and consumer abuse trends expected across ecommerce this year – from account takeover to returns abuse and beyond – while equipping merchants with actionable tactics to protect revenue without sacrificing customer experience.

Panelists will share real-world pain points and predictions alongside best-in-class strategies proven to maximize revenue and make your job easier during the busiest time of the year.

Here's what you'll learn:

How to manage high order volumes and abuse attempts without turning away good customers.

The top consumer abuse activities to expect this holiday season.

Insight into historic BFCM fraud proportionality.

Real-world analysis on the false positive impact of decline rules during peak season -- and their effects on loyalty.

Your presenters:

Vito Petruzzelli

Senior Risk Consultant

Signifyd

With experience spanning SaaS, law enforcement, and platform giants like OpenTable and Shutterstock, Vito brings a 360° perspective on how fraud operates and how to stop it. Today, he helps businesses outsmart fraud, unlock new buyer segments, optimize conversions, and build customer trust at the critical intersection of risk and experience.

Diana G

VP Fraud Strategy

Wolfe

Dajana Gajic-Fisic is the Vice President of Fraud Strategy at The Wolfe Companies LLC, with
more than 20 years of experience leading global fraud prevention and risk management
initiatives in the eCommerce and payments space. Her expertise spans eCommerce fraud,
payment fraud, return and refund abuse, and policy abuse, with additional depth in identity
and account takeover (ATO) fraud.

Ronald Praetsch

Co-Founder

About Fraud

Ronald leverages his extensive experience in payments & fraud to inform the structure and content of the site. Outside of About-Fraud, Ronald consults regularly with merchants, payment service providers and fraud solution vendors. Before About-Fraud, he spent close to a decade in various payments and fraud prevention roles at Sift Science, Fareportal, Booking.com and Pay.On in both Europe and North America.