Location: Portland, Oregon, United States


About Us

Azlo is a new fintech company that helps business owners, entrepreneurs, and freelancers pay, get paid, and manage their money. Backed by BBVA, we’re on a mission to transform small business banking.

We are seeking a Sr. Manager of Fraud Operations to lead and oversee our operational fraud team in mitigating transactional risk while appropriately balancing growth and customer experience with potential losses.

What You’ll Be Doing 

  • Lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them.
  • Accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing and developing team members, identifying and managing risks, and completing daily management tasks.
  • Collaborate cross-functionally to continuously update and set the standard fraud policies at Azlo to ensure business objectives are consistently met.
  • Translate fraud policies into actionable processes to ensure accurate actions by the team and exceptional customer experiences.
  •  Partner with Customer Operations and Fraud Policy leadership to review, develop, and document operational procedures as part of risk tools, including account-decisions, monitoring criteria, etc.
  • Think ahead of where Azlo is at now and scale teams, products, and processes to ensure business objectives are continuously met.
  • Partner with Product and Analytics teams to continuously improve our processes and ensure the accuracy of our detection.
  • Collaborate with Azlo legal and compliance teams.
  • Communicate and report overall status, primary metrics, key issues, and solution plans to senior management.

What You’ll Bring

  • 4 – 8+ years of fraud experience in a financial environment.
  • 3+ years of leadership experience directly managing fraud operations team(s).
  • Direct experience setting team goals and KPI’s and creating accountability.
  • Proven ability to build and maintain fraud processes, policies and procedures from the ground up.
  • Deep understanding of the entire fraud workflow (sources, disputes, payment systems, bank processes, etc), as well as working knowledge of common fraud-prevention platforms and systems.
  • Proven experience effectively managing multiple KPI’s, projects, and initiatives in a rapidly changing environment.
  • Extremely strong verbal and written communication skills, including the ability to synthesize complex topics and create compelling narratives for various audiences.
  • High level of accountability and ownership.

 What We Bring

  • High impact role in a rapidly growing, mission-based fintech company looking to make real change in the world.
  • A killer team with decades of experience in finance, tech, and startups.
  • The stability of being backed by a leading global bank with resources to support our growth.

Additional Details

This position is located in Portland, Oregon but we are currently working from home. 

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Categories: Financial Services
Types: Full Time

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