Location: Ta’ Xbiex, Malta


About Us

We are team of leading iGaming industry professionals with extensive experience in online entertainment, betting & gambling, drawing on our know-how and vision for what igaming should be about to create Twin. We have gathered together to create a brand new innovative tech-advanced and user-friendly online casino, allowing those who love to gamble to have more fun with extra convenience!

Are you experienced in Fraud & Payments?  Would you like to move forward in this field? TWIN is now looking to recruit a Fraud & Payments Team Leader! As a team leader, the successful candidate will be responsible for the smooth running and support of Fraud & Payments Agents. The team leader will be responsible for overseeing the delegated tasks, ensure that team members are working to the best of their abilities and to support and mentor team members at all times while driving the team to success. 

Your responsibilities will include

– Overseeing the daily operations of the Fraud and Payments team while ensuring that volumes and SLAs are kept at optimal levels
– Maintain high levels of communication with the Fraud & Payments team
– Be the first point of contact for the team and other departments for any operational queries and issues
– Monitor the activity of incoming and outgoing payments to ensure the smooth operation of all PSPs
– Suggest improvements or tweaks required in our PSP back offices and identify any false positives which might negatively affect our customers
– Monitor PSP balances to ensure customer payouts can be affected at all times
– Ensure that all processes are up-to-date and in accordance with compliance requirements set by regulatory bodies
– Conduct quality reviews, track the performance of agents and identify areas for training to ensure the continuous growth of the team
– Carry out monthly 1-to-1 meetings with team members to provide feedback on their performance
– Hold regular team meetings to share updates with the team, gather feedback and discuss improvements to processes
– Assist the Head of Fraud and Payments with scheduling, leave requests, sickness reporting and other operational duties
– Taking ownership of any issues occurring during shifts, effectively managing the issue and take the most efficient course of action to minimize customer impact as well as workload
– Escalate any suspicious cases of Money Laundering of the Head of Fraud and Payments
– Adhere to corporate-wide and team-specific policies, procedures and guidelines
– Other Ad-hoc duties

We expect you to have

– A minimum of 3 years experience working in this field
– Knowledge of Fraud validation tools
– Detail-oriented and an analytical problem-solver
– Naturally inquisitive and alert to irregular activity
– Innovative
– Experience in dealing with CS queries
– Able to work with high levels of descretion
– Attention to detail

Our Offer

– Exciting opportunity to be part of and have an impact upon the creation of an innovative brand on the market
– Attractive remuneration package including health insurance and gym membership
– An international flexible work environment with an engaged, driven & professional team
– Great and modern office space in Ta’Xbiex close to all amenities and to one of Malta’s sought after marinas

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Categories: Gaming/Gambling
Types: Full Time
Locations: Malta Ta' Xbiex

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