Location: Lake Mary, Florida, United States
Robinhood is democratizing our financial system. With customers at the heart of our decisions, Robinhood is lowering barriers, removing fees, and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
Robinhood is a fast-growing company and was recognized as a CNBC Disruptor 50 and a LinkedIn Top Startup in 2019. We’re continuing to grow and are looking for incredible talent that can help us achieve our mission.
Robinhood is headquartered in Menlo Park, California, with offices in Lake Mary, Florida, Denver, Colorado, and London, UK.
About the role
The Fraud Investigations Manager is responsible for providing leadership for all front-line fraud investigations. You will supervise team leads, SMEs, and analysts, and oversee fraud procedures, quality, and case production at Robinhood. In this role you are also responsible for capacity and strategic planning, hiring, and providing guidance for our reporting, training, and professional development programs.
Your day-to-day will involve:
- Oversight of the day to day production of multiple teams composed of fraud analysts, investigators, and leads
- Supervise case quality and production, as well as demand pipelines and trends.
- Provide on-site subject matter expertise in current and emerging fraud typologies, investigative methods, customer-centric service, and company policies and resources.
- Serve as the fraud operations site leader, providing management coverage for all fraud operations functions at the site.
- Close collaboration with other teams and departments to improve processes and manage escalations.
- Facilitate career paths and professional development of the analysts, investigators and leads under your supervision.
- Identify and implement efficiency and accuracy improvements throughout the investigation workflow and tools.
Some things we consider critical for this role:
- Bachelor’s Degree
- 4+ years working in fraud investigations
- 3+ years of direct supervision experience
- Experience scaling, broadening, and maturing teams
- Familiarity with financial services fraud typologies
- Demonstrable experience executing in the details and continuously improving processes
- Advanced Degree
Feeling ready to give 100% to democratizing our financial system? We’d love to have you apply, even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we’re looking for people invigorated by our mission, not just those who simply check off all the boxes.