Location: Scottsdale, Arizona, United States


About Us

Square builds common business tools in unconventional ways so more people can start, run, and grow their businesses. When Square started, it was difficult and expensive (or just plain impossible) for some businesses to take credit cards. Square made credit card payments possible for all by turning a mobile phone into a credit card reader. Since then Square has been building an entire business toolkit of both hardware and software products including Square Capital, Square Terminal, Square Payroll, and more. We’re working to find new and better ways to help businesses succeed on their own terms—and we’re looking for people like you to help shape tomorrow at Square.

Job Description

Square’s Risk and Fraud team is seeking a highly motivated mid-level Fraud Detection Specialist to mitigate transactional fraud within the merchant commerce space. In this role, the ideal candidate would perform detailed analysis of high-risk purchases/transactions, via real-time queues to identify unauthorized transactions across different types of payments (card, ACH, and mobile payments). This position would analyze unrecognizable risk patterns and communicate with our clients in cases where additional information is required. All candidates must be flexible with their schedule; having the ability to work nontraditional shifts as well as some holidays.

You will:

  • Monitor numerous real-time queues and review high-risk transactions from specified points-of-sale requiring demonstrated decision-making skills
  • Using departmental policies, determine if transactions are fraudulent or risky and should be canceled and refunded, or are legitimate and should be processed and fulfilled
  • Maintain or exceed established service level agreements and guidelines for timely resolution of queued transactions to minimize potential revenue losses
  • Contact and effectively communicate with customers and internal partners to ensure all SLAs are achieved with little or no supervision
  • Effectively manage incoming communication via multiple channels (phone, email, and Customer Relationship Management systems) from both internal and external customers; resolve all issues within established service-level agreements
  • Conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
  • May Interact with other Risk teams on developing fraud prevention strategy and process


You have:

  •  Strong communication skills, self-motivation and results-oriented approach
  •  Demonstrated customer service, organizational, and analytical skills
  •  Enjoys working in fast-paced and rapidly changing start-up environment
  •  Flexibility to adapt and able to manage multiple assignments while working independently
  •  Strong internet research, Google Docs, and overall PC skills; SQL experience a plus
  •  Requires shift-work, including weekends, non-business hours and holidays
  •  Bachelor’s degree required (B.A. or B.S) preferably in Criminology, Psychology, or a Quantitative Field
  •  Experience: 3+ years in a risk related role required which includes direct customer support
  •  Preferred Industry certifications: CFE, AAP

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